SMRT has come under fire for downplaying Monday’s 90-minute train delay on the North-South Line which affected thousands of commuters during morning rush hour.
In its statement explaining the service failure, it said “there was no service disruption although trains ran at a slower speed.”
“We were alerted of a track circuit failure on the south bound between Yew Tee and Kranji MRT stations this morning. As a result, our trains were travelling at slower speeds to ensure the safety of our passengers until the problem was rectified at 8.32am. Passengers were asked to allow for longer travelling times while engineers accessed the track, and free bus services were activated between Admiralty and Ang Mo Kio MRT stations, while additional trains were deployed to ease congestion. There was no service disruption although trains ran at a slower speed.