Returning from a recent leisure trip to Miami, Jerry Jorgensen landed in Detroit only to face one of the biggest frustrations of air travel: His bag was nowhere to be found.
After making several dozen calls, Jorgensen got American Airlines to return his bag. But the Michigan dairy farmer was not happy. The airline “passed me around on the phone like a hot potato,” he said.
The good news is that airlines worldwide eventually recover 97% of mishandled bags.
That is one of 10 surprising facts about flying with luggage that came out of a new study by international air transport technology specialist SITA.
1. The total number of lost, delayed or damaged bags by airlines around the world dropped 17% in 2013 to nearly 22 million. But airline travel jumped about 5% last year, so the rate of mishandled bags dropped by 21% to about seven per 1,000 passengers.
2. Of all mishandled bags, 81% are simply delayed, 16% are damaged or pilfered and only 3% are declared lost or stolen and never found.